Our Return Policy is really simple:We want you to be satisfied!
If for some reason you are not satisfied with a product purchased from our site you have the right to return it for a refund or exchange within 30 days of purchase with your original purchase receipt. We cannot refund or exchange any food items for obvious reasons. This is a policy that we have to stand behind for the safety and well being of all of our customers. Food items include, but are not limited to loose tea, jams, biscuits, fresh ground coffee etc. If you are returning any hardware to us it must contain the original packaging and be free from any damage. If you are unable to visit one of our locations and have to ship the item to us for a return or exchange, the cost to ship will be at the Customers cost.